RETURNS Our policy lasts 14 days. If 14 business days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: Clothing with obvious signs of use Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Conditions for refunds: If the goods are received late and no communication has been sent to notify the client. Undelivered items Items received in poor or damaged condition Karisa Fashion will refund a purchase for the exact amount paid less the following:
Any delivery costs already incurred
Any restocking fee for special orders.;
Refund Charges: 8% of the purchase amount to cover banking and processing fees.
A refund can take up to 10 (ten) business days to reflect in your account, and EFT refunds are subject to verification of your banking details. Late or missing refunds If you have not received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: plot 59, vleikop. Randfontain, Randfontain, GP, 1754, South Africa.
Shipping To return your product, you should mail your product to: 59 11th Street, Vleikop. Randfontain, Randfontain, Gauteng, 1754, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R600, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.